Shipping policy

Shipping and Delivery Policy

Estimated delivery time
We are committed to shipping or making available for pickup any order within a timeframe of 24 hours up to a maximum of 7 business days from order validation, depending on the delivery area and route availability. This timeframe may exceptionally be extended under the circumstances described in the "Delays" section below.

Delivery areas
TUTIM delivers to Netanya as well as several cities in central Israel, depending on available delivery routes. Serviced areas may change at any time and are indicated at checkout.

Delivery times

Netanya
Orders are generally delivered the same day or according to the time slot selected at checkout.

Central Israel
Deliveries are made on Tuesdays and Thursdays.
- Orders placed on Tuesday or Thursday before 10:00 AM: delivered the same day.
- Orders placed after 10:00 AM or on other days: delivered on the next available route.

Click & Collect
Pickup is available in Netanya.
- Orders placed before 12:00 PM can be picked up the same day (subject to confirmation).
- For pickup on a different date, please indicate this when ordering.
- Pickup times are communicated directly to the customer.

Delivery fees
Delivery fees are shown before order validation and vary depending on the delivery area.

Liability during delivery
The customer is responsible for providing a complete and accurate address (address, entry code, floor, apartment number and any other useful information for delivery).

In case of an incorrect address, incomplete information, or absence of the recipient, a new delivery may be charged.

If the customer is absent at the time of delivery, the courier reserves the right to leave the order at the door or in a secure location, after taking a photo as proof of delivery.

TUTIM's liability ends as soon as the order is handed to the customer, to a person present at the indicated address, or left at the agreed location with proof of delivery if necessary. From that point on, TUTIM cannot be held liable for any loss, theft, damage or other incident occurring after delivery.

Delays
We make every effort to meet announced timeframes. However, delays beyond our control (traffic, weather conditions, technical issues or force majeure) may occasionally occur.

Receiving the order
Customers are asked to check their order upon receipt. Any issue or error must be reported as soon as possible, with photographs if possible, so we can review the situation.

Contact
TUTIM
17 Lilenblum, Netanya, Israel
+972 50 686 3564
tutimfood@gmail.com